Impact of Supply Chain Management Practices on Organizational Performance in Information and Communication Technology (ICT) Sector of Bangladesh: A Case Study on Kazla Technologies Limited

Abstract

This study aims to explore the understanding of SCM practices, assess the level of practical implementation of SCM practices, and examine the relationship between SCM practices and organizational performance in ICT sector of Bangladesh. Six key dimensions of SCM practices i.e. strategic supplier partnership, customer relationship, quality of information sharing, level of information sharing, outsourcing, and lean practices, are used as independent variables accompanied by different measurement instruments under each variable, while organizational performance is measured by market, operational and financial variables. Data are obtained through formal questionnaires from an ICT Organization named Kazla Technologies Limited (KTL). From the analysis, it is found that majority of the employees of KTL understands the importance of using SCM practices. The company has varied level of practices of SCM; lean, information sharing, customer relationship and supplier relationship which are practiced well whereas outsourcing is not satisfactory. The study confirms that all selected practices are being well implemented accept outsourcing. These practices have positive influence on organizational performance.