Supply Chain Strategies in Virtually Distributed Supply Chain Project Teams During and Post-COVID-19

Abstract

Due to the COVID-19 pandemic, a number of employees transitioned into virtually distributed supply chain project team environments for the first time in their careers due to shelter-in-place and social distancing mandates that impacted industries around the world. With project managers implementing processes and procedures remotely to employees fielding calls from home while caring for children, the world entered into an unprecedented time and an unknown unknown. As the pandemic required organizations to implement agile practices, project managers within various industries had to adjust operational processes, while at the same time had to ensure project team needs were addressed. In an effort to mitigate the risk of transitioning back to conventional management approaches, a qualitative survey method was performed in this study to understand supply chain project team member experiences during this transition period. The results of the survey uncovered that the creation of a supply chain uncertainty management plan, demonstrating the benefits of virtual supply chain project teams, and the continuous integration of collaborative technology tools may contribute positive outcomes from the COVID-19 pandemic.